Service Orders
Frequently asked questions
Information about the moving process
I am a PPL customer. How do I start/stop/transfer my service? You can start new service, stop service at your current address, or if you are moving, you should “transfer” your service from your current address to your new address. (link to Start/stop/move service)
I am not a PPL customer. How do I start/stop/transfer my service?
If you are not a PPL customer, you can still start service online.
I need to start service, but I can’t find my address?
You can also start service online by meter number. If you are unable to find your address, please locate the meter number and enter this online. You could also ask your landlord for the meter number. If you’re still having issues, please call 1-800-342-5775 for further assistance.
Why do I have a security deposit?
The security deposit is based off a soft credit check or credit history with PPL Electric Utilities. You may have a security deposit if you have zero or limited credit history. In addition, you will be required to pay a security deposit if you do not provide a Social Security number for verification.
How does PPL set the security deposit amount?
A security deposit is based off the historical usage at the property.
Can I have the security deposit waived?
Residential customers can have the security deposit waived in one of three ways:
- You can provide a credit reference letter from another utility.
- If low-income, you may be eligible for a waiver.
- You can provide a notarized third-party guarantor form.
This information is provided in the letter we mail to customers when they start service.
Why do I need to provide proof of identification for service (or POS ID)?
We were unable to verify your identity with your Social Security number or you did not provide one when you started service.