Timeline for Service Requests
When to submit applications and complete customer requirements
| Job types for residential and commercial customers | Job type example(s) | Please contact us | PPL employee will contact you to review the scope of your request | Customer requirements to be completed, excluding electrical inspections and trenching | Final customer requirements, if applicable |
| Interruptions to existing service | Customer needs power shut off temporarily for tree trimming around a wire, or to install a new meter base | Minimum of 6 weeks before your planned work | Within 5 business days | N/A | For meter base change, present or submit inspection card the day of, or prior to the day of reconnect |
| Installation of electric service | Customer is building a new house, apartments or business |
Minimum of 12 weeks before your planned work |
Within 5 business days |
6 weeks prior to your scheduled work date |
Service trench and electrical inspection 2 weeks prior to your scheduled date |
| Line extensions |
Customers need to extend a power line – either underground or overhead – to a new home, shed, etc. |
Minimum of 12 weeks before your planned work |
Within 5 business days |
6 weeks prior to your scheduled work date |
Service trench and electrical inspection 2 weeks prior |
| Upgrades in service |
Homeowner is building a large addition, requiring upgrade from 100-amp service to 200-amp service |
Minimum of 12 weeks before your planned work |
Within 5 business days |
6 weeks prior to your scheduled work date |
Service trench and electrical inspection 2 weeks prior |
| Residential Service Relocations |
Customer is moving a driveway, resulting in the need to move utility poles or PPL wires |
Minimum of 12 weeks before your planned work |
Within 5 business days | 6 weeks prior to your scheduled work date |
Service trench and electrical inspection (if required) 2 weeks prior |
| Underground Residential Developments (URDs) |
PPL needs to install service to a new/expanded residential development |
Minimum of 1 year before your planned work |
Within 5 business days |
6 weeks prior to your scheduled work date |
Primary trench 1 week prior |
| Street Lights and area lights |
Township, Homeowners Association, etc. would like a new street or area light |
Minimum of 6 months before your planned work |
Within 5 business days |
6 weeks prior to your scheduled work date |
N/A |