New or Upgraded Residential Service

Application

PPL offers a Self-Service Work Orders tool that helps you submit and track requests for electric service work. To get started, you’ll need to register for the portal at pplelectric.com/contractors. Create and manage your work order, whether at home, the office or the job site. Track your work order with email notifications, and see what requirements are outstanding.

• For single phase residential meter requests, please call 1-877-220-6016.
• For developments of 5 or fewer homes, you can use our Self-Service Work Orders tool: pplelectric.com/contractors.
• For larger developments, please work with our Business Accounts department by emailing businessaccounts@pplweb.com or calling 1-888-220-9991.
  • Each house in the development, as well as street lights, will need a separate work order. Remember that work will not begin until we have an approved plot plan. If the development layout is changed, there will be re-engineering costs.

Design

Your PPL designer will review your application and contact you within a week of submitting a completed application. Your designer will create your plan and contact you with any estimated fees.

A right-of-way agreement is required before PPL can install any new facilities that affect property such as poles, anchors, conductors, transformers, and other equipment. Right-of-way is also required if any tree cutting or trimming is necessary. A permit may also be needed to construct facilities to your property.

 

Scheduling

Work is typically scheduled 6-8 weeks after design completion and all customer requirements have been met: customer payment, rate-payer confirmation, signed right-of-way agreement, customer contract agreement and customer tree work.

Electrical inspection and trench/conduit for underground secondary/services installation must be completed 3 weeks before construction. Trench for underground primary installation should be completed 1 week before construction.

PPL schedules jobs to be completed by the week, and the exact day will vary based on weather and other circumstances.

Payments must be made by check and mailed to:
PPL Electric Utilities WAM

PO Box 419054St Louis, MO 63141-9054

Overnight payments should be made payable to PPL Electric Utilities and sent to:

Firstech
Attn:  Lockbox PFC 
12300 Olive Blvd 
Creve Coeur, MO  64141 

 

Construction

Be sure to prepare your site for PPL crews to complete the construction work. Coordinate with other utilities such as Verizon to relocate poles or other facilities that may delay PPL’s work. Remember to call 811 at least 3 business days before you dig. We ask that property lines, easements, rights-of-way, water lines, sewer lines, sprinkler systems, septic systems, septic reserve areas, well locations, and other obstacles/obstructions are staked and marked.

• Review what equipment you’ll own, and what equipment PPL owns, at pplelectric.com/whatsyours.
• Know the requirements for electric service by reviewing pplelectric.com/remsi.
• Have an accurate up-to-date plan for your property.
• Submit your application and one-line diagram if needed at pplelectric.com/contractors.

• Understand that PPL designs electrical facilities at the safest and most economical location. If you’d like existing facilities moved or placed underground, there will be a cost associated with doing so.
• If needed, sign a Right of Way agreement for PPL equipment.
• Pay any cost associated with your work order. Payments must be made by check and mailed before the job can be scheduled.

• Customer payment.
• Customer confirmation of responsibility. The customer must call 1-877-220-6016 to accept responsibility for the pending account.
• Signed right-of-way agreement.
• Customer contract agreement.
• If needed, customer tree removal or trimming.
• Inform your PPL scheduler a committed date when your requirements will be met. Not meeting the committed week can lead to rescheduling the job up to 6 weeks.
• At least 3 weeks before your scheduled week, complete trenchwork and conduit installation for underground service. Update your work order to release the trench hold.
• Complete the electrical inspection at least 3 weeks before the scheduled start of construction.

• Call 811 at least 3 business days before you dig.
• Ensure property lines, easements, rights-of-way, water lines, sewer lines, sprinkler systems, septic systems, septic reserve areas, well locations, and other obstacles/ obstructions are staked and marked.
• Clear all obstructions at the service connection location.
• Provide a safe and substantial support for service drop wires per PPL’s REMSI requirements.
• Ensure all switchgears/meter box are installed and inspected.