Scams & Fraud Prevention

Your security is our priority

Scammers are constantly finding new ways to deceive, often through threatening phone calls, fake websites, fraudulent emails, and even by impersonating our employees. Remember, we’ll never demand immediate payment or ask for sensitive information over the phone. Shape

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Common Scams and Tips to Protect Yourself

We want to help you spot most common types of scam some of the most common scams. Be vigilant, stay informed and guard your personal information.

1.Phone Scams

Threats of Disconnection

What Happens: Scammers posing as PPL representatives may call and threaten immediate service disconnection if you don’t make an immediate payment, often via prepaid debit card.
How to Protect Yourself: PPL will never demand immediate payment over the phone. If you receive such a call, hang up and go to pplelectric.com to access your account to confirm your account status. Avoid providing any personal information to unexpected callers.

Spoofed Caller ID

What Happens: Scammers can manipulate caller ID to make it appear that PPL is calling you. They may impersonate customer service and demand payment or personal information.
How to Protect Yourself: Hang up and call 1-800-342-5775 directly. Never rely on the number displayed on caller ID.

Always remember, only return messages and calls to PPL Electric directly at our official phone number: 1-800-342-5775 and make sure we have accurate information to contact you by phone and email. ges like this.

2. Email and Text (SMS) Scams – Phishing and Smishing Fake Links

What Happens: Scammers may send emails or texts claiming your PPL Electric bill is past due, with links leading to fake payment pages that steal personal data.
How to Protect Yourself: Do not click links or download attachments from unknown emails or texts. Always go directly to pplelectric.com to access your account securely.

3. In-Person Scams – Impersonators at Your Door

What Happens: Scammers may pose as PPL employees, claiming they need access to your meter or demand immediate payment.
How to Protect Yourself: Always ask for a PPL photo ID. PPL employees will have an official ID badge and will never demand payment in person. For added security, contact PPL at 1-800-342-5775 to confirm the employee’s identity.

Know the Signs of Scams

Slow Down: Take your time. Scammers pressure you to act fast.
Verify: Scammers call from what may look like a PPL phone number or come to your door in what may look like a PPL employee badge. Call 1-800-342-5775 to verify it is PPL.
Stop: PPL never demands immediate payment, and we do not accept cyber currency, prepaid cards, or third-party payment apps.
Look Out for Suspicious Emails: Watch for typos, unrecognized email addresses, and strange links.
Be Careful with Links: Fake websites can appear in search results. Always access pplelectric.com directly rather than through a search engine.

If You Suspect a Scam

Stop and Think – Scammers use urgency to push you into a quick decision. Take a moment to assess the situation.
Contact Authorities – Report the incident to your local police department or the Federal Trade Commission (FTC).
Report to PPL Electric Utilities – Call 1-800-342-5775 to report the scam attempt.
Spread the Word – Sharing your experience may help protect others in your community.

Stay Vigilant and Stay Informed

We’re committed to protecting our customers and work closely with law enforcement to address scam threats. Visit Utilities United Against Scams for more information, and follow us on our Facebook, Instagram, Linkdin and X for the latest scam alerts and updates.